Overview
Webex for Broadworks provides best in class Unified Communication capabilities fully integrated with your VoIP service. The application can be run across different devices, to meet your needs, inside and outside the office.
The desktop version of the app will work across computers running Windows and Mac iOS. The mobile versions can be run on Apple and Android mobiles and tablets. The features available within the app will depend on your Webex licence.
How to Make a Call
- A quick way to make a call is to Phone calling icon,
- Click the search field where you can either search for your contact in the search field or dial the number directly into the dialler.
- After you have identified the contact or keyed in the number, Click the Audio Call or Video Call icon.
Please note: Direct video calls can only be made to other Webex users.
You can also make a call by selecting your Contacts icon where you can hover over your contacts to make an Audio or Video call.
How to Answer a Call
When you receive a call, you’ll see a notification allowing you to:
- Answer: to take the call
- Decline: if you can’t answer now
How to Transfer a Call
To transfer a call, press the Options button (3 dots) in your active call control panel.
Now select the Transfer option.
It will now give you the chance to enter in the destination you would like to transfer the call to. You can also choose if you would like to perform an Attended Transfer, so you can speak to the person first, or a Direct Transfer.
Putting Someone on Hold
To put a call on hold, press the Options button (3 dots) in your active call control panel.
Now select the Hold option.
The caller will now here your on hold music/information.
To retrieve the caller, just press the Resume button.
Barton Telecom Services Ltd
