Music on hold & custom messaging

Rather than having your customers listening to, beeps or silence, use a custom message & music of your choice to improve your callers experience.

On hold messaging is a fantastic way to boost the engagement and improve your customers on hold experience. Using bespoke messages you can target your specific audience.
Professionalise your voicemail, auto attendant/IVR greetings and advertise your businesses latest products and offers.

You can choose your message and we can arrange for a professional voice artist of your choice to record them for you. We also offer a range of music, catering to what best suits your business.

Click here to view samples

Our Technology Partners

Benefits of Custom Hold Music

  • Reduced hang up rates
  • Advertise your business
  • Professional image
  • Personal touch
  • Keep customers up to date
  • Turn silence into sales
Please enable JavaScript in your browser to complete this form.
Step 1 of 3

Request A Quote

1/3: Please fill out our quick request a quote form, and we'll get back to you shortly.
Which telecom service do you require?

Frequently Asked Questions

Bespoke music on hold is a customised on-hold audio service tailored to your business. It allows you to use a mixture of unique music & messages that align with your brand identity and messaging of the company. This service allows businesses to enhance their on-hold experience and present a professional image to callers.

Bespoke music on hold provides several benefits, including the creation of a professional image, brand consistency, enhanced customer experience, promotional opportunities, and the ability to deliver tailored messages. It helps your business to stand out, engage callers, and use on-hold time as a strategic marketing tool.

In a bespoke music on hold service, you can customise various components, including the choice of music, the creation of unique messages, integration of brand-specific elements such as jingles or slogans, and the ability to update content to reflect changes in your business or promotions.

The cost of bespoke music on hold can vary depending on the specific needs of the business. We offer different packages where you can purchase your recordings on a one-off basis. Or if you are looking to change your on-hold messages periodically throughout the year, we also offer a monthly subscription service tailored to you, depending on how many changes you are looking to make.

Our Recent Customer Feedback

Frazer Simpson
Frazer Simpson
2024-06-28
Excellent customer service and friendly, knowledgeable staff. Would highly recommend.
Anton Howard
Anton Howard
2024-06-18
Joe Nicholson
Joe Nicholson
2024-05-31
These guys always deliver, rapid response time! Great guys to work with, I couldn't recommend them highly enough.
Richard Smith
Richard Smith
2024-05-21
Friendly, helpful and get the job done.
Zoe Allan
Zoe Allan
2024-04-26
Mark Lyon
Mark Lyon
2024-04-24
The Response From These Guys Is Second To None.
Terry O'Connor
Terry O'Connor
2024-03-18
Having had the most appalling experience dealing with BT Local Business, I contacted Barton to assist in sorting out the problems. Absolutely brilliant service - all connected up and running within days, and very professional installation by their engineer Benjamin. Highly recommended!! Just to add to the above - having been advised by BT Local Business that, if cancelling our Cloud Voice contract, we would lose the telephone number we've had for nearly ten years, Barton Telecom secured the number for us. It's difficult to imagine one could find better people to deal with.
Henry Chichele Primary
Henry Chichele Primary
2024-03-18
Efficient and professional service from start to finish.
Angela Daly
Angela Daly
2023-12-15
The team at Barton Telecom Services have been fantastic. They managed to get our phone and internet system up and running after we were let down by another company. I have no hesitation in recommending them to anyone looking for these services. Nothing is too much trouble, response time is extremely quick, it has been a pleasure working with a company who genuinely care about their customers.
beth moss
beth moss
2023-12-15
I wish that there were more than 5 Stars for this! Barton Telecoms have been amazing in helping us set up our new phone system and the support is just brilliant! i would highly recommend them!