About Motor Technical Services
Motor Technical Services is an established business providing professional engineering services and technical expertise to its customers. With a strong focus on quality workmanship, reliability and customer service, effective communication plays an important role in the day to day running of the business.
From handling customer enquiries and booking services in for work to communicating with suppliers and providing customers with updates, dependable telephone and internet services are essential to keeping operations running efficiently.
As part of modernising its communications infrastructure, Motor Technical Services partnered with Barton Telecom Services to implement a new VoIP phone system alongside a full fibre broadband connection, providing the business with faster connectivity and a flexible, modern communications platform.
Requirements
Motor Technical Services required a modern business telephone solution that would provide a reliable and professional way for customers to contact the company.
With telephone calls forming an important part of its customer service, the business needed a system that would improve call handling and make it easier for staff to manage incoming and outgoing communications throughout the working day.
Alongside its telephony requirements, Motor Technical Services also needed a fast and reliable internet connection to support the increasing number of online and cloud based systems used within the electric motors industry.
The business therefore required a complete communications solution combining modern cloud based telephony with high-speed full fibre broadband, providing the performance, reliability and flexibility needed to support its day to day operations.
Services provided
Solution
Following a consultation to understand the requirements of Motor Technical Services, Barton Telecom Services designed and implemented an integrated communications and connectivity solution.
A new cloud hosted VoIP phone system was deployed, providing the business with improved call management functionality and a more flexible platform for handling customer communications. Features including professional greetings, voicemail functionality and intelligent call routing help ensure incoming calls can be managed efficiently and directed to the appropriate member of staff.
Alongside the new phone system, Barton Telecom installed a full fibre broadband service, providing fast and reliable connectivity to support the company’s day to day business activities.
The improved broadband connection provides a strong foundation for the VoIP phone system while also supporting online booking and management systems, cloud based applications, email and other internet dependent services used by the business.
The installation and migration were carefully planned and managed by Barton Telecom Services to minimise disruption, allowing Motor Technical Services to transition smoothly to its new communications infrastructure.
Impact & Advantages
The implementation of the new VoIP phone system and full fibre broadband connection has provided Motor Technical Services with a modern and reliable communications infrastructure.
The VoIP platform enables calls to be handled more efficiently, helping staff manage customer enquiries, bookings and ongoing communications while providing callers with a professional and consistent experience.
The full fibre broadband service provides the speed and reliability required to support the company’s online systems and everyday operations, while also providing a robust connectivity foundation for its cloud based telephone system.
Both solutions offer excellent flexibility and scalability, allowing additional users, services and functionality to be introduced as the company’s requirements evolve.
By combining high-speed full fibre connectivity with modern cloud based telephony, Barton Telecom Services delivered Motor Technical Services a future-ready solution that improves communications, strengthens connectivity, enhances customer service and supports the continued development of the business.