About Jackson Stops
Jackson Stops’ Northampton office has operated from 20 Bridge Street, in the heart of Northampton, for over 100 years. They specialise in the sale of quality property in Northamptonshire and the surrounding counties. They also sell new homes for both local and national developers.
Barton Telecom Services began working with Jackson Stops Estate Agents in 2023 and we now look after multiple sites across the region including Northampton, Woburn, Bury St Edmunds, Newmarket and their newly open site in Oundle.
Requirements
Jackson Stops were using an extremely old telephone system which was constantly proving to be unreliable. They needed an upgraded VoIP system to future proof their comms as well as improving productivity by taking advantage of the many additional features included as standard.
Services provided
Solution
After understanding Jackson Stops initial requirements, we invited them to our demonstration suite, where we were able to show them the different VoIP solutions we offer. We spoke about the various options and different features available to them, and came to realise we had the perfect solution for them.
The Wildix VoIP phone system enables all users to seamlessly integrate with their CRM database. This means they no longer have to spend time searching for clients’ details. They can simply bring up the clients record in their database and simply click the phone number to call them.
Also, when they receive an incoming call from an existing or old client, their record will automatically pop up on the screen so they can offer a fantastic customer service from the moment they answer the call
Impact & Advantages
We have rolled out the Wildix phone system to multiple Jackson Stops offices across the region. This has meant they are no longer going to be impacted by the ISDN/PSTN switch off. They are also now taking advantage of the flexibility of the new system so they can work from multiple locations with ease. One huge benefit has been the integration into their CRM database. This integration has become invaluable to them due to the time and effort now saved by no longer having to spend ages searching for client records.
We ensured that the transition from the legacy telephone system to the VoIP solution was seamless. With the correct planning and setting up the VoIP phone system at a time to suit the customer, we were able to make sure the customer had minimal down time.
We also installed full fibre broadband services for the customer at the sites where it is available, which has given them a huge increase in speed and bandwidth. Meaning there is no business interruption caused by slow internet or a breakup of voice traffic.