Is VoIP Expensive? Cloud Hosted Telephony FAQs

Making the move to Cloud Hosted Telephony may feel daunting, especially when you’re a well established business. While there is a lot of stipulation around just how difficult it can be to make this change, a lot of these tend to be myths of the telecommunications industry. So here at Barton Telecom Services we’ve compiled a list of the questions we get asked the most, to try and add some logic to these pre-conceived myths.

Is it difficult to move to VoIP from my old system?

With the right planning, Barton Telecom Services help make the process as smooth and as easy as possible. We take care of all the installation, set-up and the management of the move and make sure you’re settled and fully trained on the new system.

If I agree to a new system, will I lose my existing numbers?

No, exactly the opposite. You can take your numbers with you through a process called a number port, which Barton Telecom Services can take care of for you.

Is VoIP expensive?

With the option of bundled minutes, less hardware and fewer maintenance hours required, there may even be cost savings. Not to mention the amount of upgraded facilities you get included with your licence.

Do I need to change?

BT are switching off all traditional telephone lines (ISDN & Analogue) by 2025, this means you will need to migrate to a VoIP product by the end of 2025.

Is the sound quality as good as the old-style lines?

Most VoIP systems come with HD handsets which provide you with high-definition call quality. If you do experience crackly calls, it is often caused by poor broadband or internal network issues.

If it’s running over the internet, is it safe?

Yes, using firewalls, authentication, encryption and training will make sure that your calls and data are protected.

What happens if the internet goes down?

VoIP telephony can be more resilient than traditional phone lines. If you have a broadband fault, we can set an automatic failover divert to a destination of your choice. Our VoIP service is also backed up by many data centres. Meaning, if there is a problem with the carrier the traffic will automatically failover to a backup server.

If you have any other queries about our VoIP service or would like a quotation, please contact us.