About Houghton Hams
Houghton Hams was originally formed in 1983. Today, the business still operates from Moulton, and still under the careful management of the Wagstaff family. Nigel, Jo and their 4 children. Now located on an industrial estate, at the village boundary with state-of-the-art machinery.
From day one ‘family’ and ‘passion’ have been at the core of their business. Always selecting the best regional UK and European based farms, to produce excellent quality meat products, meeting the strictest welfare and industry standards.
Barton Telecom Services have been looking after Houghton Hams for over 15 years and have overseen various premises expansions and upgrades of phone systems & broadbands.
Requirements
Houghton Hams were using a very old Panasonic TDA30 phone system with ISDN lines. Due to the age of the system and the ever-approaching ISDN/PSTN switch off, they needed to look at upgrading their system to a VoIP solution.
As they were going to be adding more devices to their internal computer network, we also recommended that they upgraded their broadband service to cope with the extra traffic and bandwidth requirements.
Services provided
Solution
After understanding Houghton Hams initial requirements, we proposed that a new HVS VoIP phone system using Yealink handsets would be the best option for them.
The HVS VoIP phone system enables all users to have their own desk phone that they can easily relocate throughout their large premises. It also supports the function to fit analogue devices such as bells/tone callers and door phones.
Before we install a VoIP phone system, we always ensure the customers broadband is going to be good enough to cope with the extra traffic. We recommended having a leased line broadband circuit installed. This would give them a dedicated broadband service to cope with the additional network devices and the future planned expansions.
Impact & Advantages
Houghton Hams have now been able to provide each staff member with an IP desk phone Giving them the flexibility to work from anywhere which can increase productivity by not being tied to one single location.
Another advantage of Houghton Hams upgrading to a VoIP phone system is that they will no longer be affected by the ISDN/PSTN switch off.
We ensured that the transition from the legacy Panasonic telephone system to the VoIP solution was seamless. With the correct planning and setting up the VoIP phone system at a time to suit the customer, we were able to make sure the customer had minimal down time.
We installed a leased line broadband service for the customer, which has given them a huge increase in speed and bandwidth available. Meaning there is no business interruption caused by slow internet or a breakup of voice traffic. This is also monitored 24/7 by the carrier to ensure it is online for the maximum amount of time.
“These guys always deliver, rapid response time! Great guys to work with, I couldn’t recommend them highly enough.”
Joe Nicholson | National Sales Manager | Houghton Hams
